Request for improvement of personal host problem

[SYY]

First of all, my level is Platinum 55. The betting rolling amount is US$2,061,983.75. I am also very active in the game. However, I requested a loss bonus from my personal host, but the host's superiors refused and I did not receive it. The loss that day was $36,000. My personal host is very stressed and I have requested a change 3 times. I definitely have to make a claim. My host nickname is BCGame_Aly.

[MaryBCGAME]

14 hours ago, SYY said:

First of all, my level is Platinum 55. The betting rolling amount is US$2,061,983.75. I am also very active in the game. However, I requested a loss bonus from my personal host, but the host's superiors refused and I did not receive it. The loss that day was $36,000. My personal host is very stressed and I have requested a change 3 times. I definitely have to make a claim. My host nickname is BCGame_Aly.

hello @SYY
may i know your UID please

 

[SYY]

@메리_bc게임 

UID 49727426

[MaryBCGAME]

14 hours ago, SYY said:

@메리_bc게임 

UID 49727426

Hello @SYY 
i see that your level is Platinum 55 with a betting rolling amount of US$2,061,983.75, so it's clear you’re very active. I understand that you requested a loss bonus from your personal host, BCGame_Aly, but the host’s superiors refused, even though you had a $36,000 loss that day. I’m aware you’ve asked to change hosts three times and you definitely want to make a claim.

After checking, it appears you have already received a few lossbacks from the VIP host. For your next lossback, it’s up to the VIP host’s discretion. I have forwarded your complaint to the VIP Host team, and hopefully you’ll receive a response soon—at least by tomorrow—since today, the 19th, is a Sunday. Good luck!

[SYY]

@메리_bc게임 

손실을 거절당했음에 그정도는 처음받아봅다.

받을만한 충분한 자격이된다고생각합니다.

그리고 300만k 웨이져 롤링이 되면 보너스지급도 약속했지만 지키지않고 갔슴니다.

[oppamanila]

On 1/19/2025 at 2:31 PM, Mary_bcgame said:

Hello @SYY 
i see that your level is Platinum 55 with a betting rolling amount of US$2,061,983.75, so it's clear you’re very active. I understand that you requested a loss bonus from your personal host, BCGame_Aly, but the host’s superiors refused, even though you had a $36,000 loss that day. I’m aware you’ve asked to change hosts three times and you definitely want to make a claim.

After checking, it appears you have already received a few lossbacks from the VIP host. For your next lossback, it’s up to the VIP host’s discretion. I have forwarded your complaint to the VIP Host team, and hopefully you’ll receive a response soon—at least by tomorrow—since today, the 19th, is a Sunday. Good luck!

유아야

It actually happening to me too.. 

Even my birthday bonus he gave .e 2days after .. what is the point of giving delay bonus ??

My vip host never fu...in give me loose back bonus anymore .. Previous Athea was so much better.. I believe if you lost more that 350usd you are automatically eligible for loss back so keep fight for your right .. !! 아자 ㅋㅋㅋ

[SYY]

@오파마닐라