Formal Notice: Uncredited 15000 INR Deposit Despite Valid UTR & Merchant Confirmation – Potential Fraud Investigation Required

[LeEappu]

BC GAME DEPOSIT FRAUD

 

 

I have been facing a serious issue with a deposit that was successfully paid from my side but has not been credited to my BC.Game account. I have provided every proof possible, yet I have received no resolution or meaningful support.

 

Deposit Issue Details

BC Game ID: 5160414

 

Amount: 15000 INR

 

UTR: 391557750002

 

Order ID: F-1847495123321369581

 

TxID: 59968

 

Date & Time: 31/10/2025, 4:34:08 pm

 

Status Shown on BC.Game: Canceled

 

Credited Amount: 0 INR

 

What Actually Happened

I paid 15000 INR successfully through UPI.

 

The amount was debited from my bank account.

 

I have attached:

 

Bank statement

 

Payment confirmation screenshots

 

Video proof of the transaction

 

After creating a support ticket, it was canceled automatically, with no help provided.

 

I contacted the merchant, and they confirmed they received the payment, but said I must contact BC.Game support for the credit.

 

Unfortunately, BC.Game support:

 

Provides only automated bot replies

 

Does not offer any human assistance

 

Does not respond to emails at [email protected]

 

Leaves tickets pending for long periods with no action

 

Why I Am Posting Here

I have exhausted all official support channels:

 

Live chat only replies with repetitive bot responses

 

Email support has not responded for a long time

 

Discord moderators simply redirect users back to the live chat bot

 

In this case, the system clearly shows a deposit failure, but the amount was successfully received by the merchant, and all proof from my side is genuine and already submitted.

 

I am requesting a manual review of this transaction, as this is serious and concerns real money lost due to system failure.

 

Request

Please review my transaction manually and credit the deposit amount to my account, or process a refund if crediting is not possible. All data, screenshots, and video proof can be re-submitted if needed.

 

I hope this issue can be resolved professionally and promptly.

 

Thank you.

Edited 4 hours ago by LeEappu